Contact us

Privacy Policy

Effective date: 1/1/2025

Our website address is: https://pillarsmedia.my/

Pillars Media Enterprise (“we”, “us”, or “our”) is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) and other relevant laws enforced by the Malaysian Communications and Multimedia Commission (MCMC).

What Personal Data We Collect

We may collect personal data when you:

  • Visit our website or use our services.
  • Contact us through customer service or sales inquiries.
  • Engage with our products, subscriptions, or payment gateways.

Types of Data Collected:

  • Personal Identifiable Information (PII): Name, email, phone, number, and billing address.
  • Payment information: Payment details required for transaction processing (handled securely by payment gateway partners).
  • Technical Data: IP address, browser type, cookies, and device information.
  • Business Information: Company name and registration number (if applicable).

Why We Collect This Data:

  • To provide services, process payments, and improve customer experience.
  • To comply with local laws under MCMC guidelines.

How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To fulfill service contracts, deliver products, and respond to inquiries.
  • Payment Processing: To securely process transactions through authorized payment gateways following Bank Negara Malaysia’s guidelines.
  • Marketing & Communication: With your consent, to send newsletters, promotions, and service updates.
  • Compliance & Legal Obligations: To meet legal and regulatory requirements imposed by MCMC and relevant financial bodies.

Sharing & Disclosure of Information

We respect your privacy and will not sell or rent your personal data. However, we may disclose your data in the following circumstances:

  • Payment Gateways & Service Providers: To process payments and provide requested services.
  • Legal Requirements: To comply with applicable laws or regulatory authorities (e.g., MCMC, legal proceedings).
  • Business Transfers: In the event of mergers, acquisitions, or company restructuring.

You agree and acknowledge that our management shall not be held responsible for the privacy of your sensitive personal data when shared with authorized cyber investigation agencies or appropriate government authorities.

Data Storage & Security Measures

We implement industry-standard security measures such as SSL encryption, firewalls, and secure data centers to protect your personal data.

  • Data Retention: Personal data is retained as long as necessary for service delivery or legal obligations.
  • Data Location: Data may be stored on secure servers within Malaysia or jurisdictions with adequate data protection standards.

Your Data Protection Rights

Under Malaysia’s PDPA 2010, you have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Correct Data: Update or correct your personal details.
  • Withdraw Consent: Revoke consent for data processing.
  • Data Deletion: Request deletion where legally permissible.

Contact Information:

If you wish to exercise your rights, please contact us at:

  • Email: main.pillarsmedia@gmail.com

Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and distinguish you from other users. By using our website, you accept the use of cookies in accordance with this Privacy Policy.

Types of Cookies:

  • Strictly Necessary: Enable the website to function correctly and deliver requested services and products.
  • Performance & Functionality: Enhance the performance and functionality of the website but are non-essential to its use.
  • Analytical: Collect aggregated information to help us understand how our website is used.

We use Google Analytics cookers. For more information about Google’s privacy policy, visit Google’s Privacy Policy. To opt out of Google Analytics cookers, use the opt-out plugin available at Google Opt-out Plugin.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal changes or service improvements. Any updates will be posted with a new “Effective Date”.

Governing Law

This Privacy Policy is governed by Malaysian law, specifically the Personal Data Protection Act 2010 and MCMC guidelines on data privacy.

If you have any questions or concerns about this Privacy Policy, please contact us at main.pillarsmedia@gmail.com.